Full disclosure… I hate QR codes.
Yes, they serve a purpose, and so far, from what exists in the market, they are “revolutionizing” how brands communicate and “interact” with their customers (this of course is a pleonasm as the only one doing any interaction is the user… not the brand).
They are esthetically unpleasing, sometimes bulky and attention deviating, most of the time extremely badly utilized in where they are presented and ultimately, bothersome.
A QR code, to me, looks (and feels) like a barcode – extremely effective in keeping track of a given product in a production line, but occupying premium advertising space in the cover/package of any well-developed object/content persona.
Barcodes… they are scanned by a laser reader, right? In a conveyer belt, right? Wouldn’t it be cool if we all could scan a QR code in the conveyer belt of daily life? Wait… what am I saying… of course we can.
Let me see:
What is that over there in the corner? The lower left-hand corner… Is it… YES!!! I believe it is! A perfectly located and strategically poised QR code (the lower left-hand corner is by far, the worst place you can locate a QR code, but in this advert, since the supposedly readable text is in the left, whomever developed the ad thought people would be easily directed to it).
Let me see if I can scan it:
Hmm… no… too far… but I really wanted to know what Emperor Qianlong’s concubines are doing… OK… let me walk a few steps to another advert and try again:
Closer Diogo… don’t be afraid to go closer! It’s nothing but an MTR train line between you and the enormous portal of knowledge that a QR is – and a train coming in 2 minutes. If you fall, it’ll be for the greater good!!!
SUCCESS! I can see the code in the camera! Let me go just a bit closer…
Damn… blurry image.
But I don’t give up. That’s just not my style (hmm we’ll let that slide). On the next train stop, I see this marvel:
I start thinking… it’s just me. I must be stupid. Or rather, technologically impaired.
So I continue:
Yes. Right-hand corner. You see it. I see it. I scan it. Failure… The rim of the ad space glass/metal cover is obstructing half of the code.
I walk a few steps out in my stop and…
So. Much. AWESOMENESS!!!
But wait!?! Which one should I scan?
The Ultra-Big-Awesome-Eye-Popping one to the left? Or the once again (Cof Cof) strategically located, one to the left?
I’m incompetent… I know… I scan both. Same page. Both of them. Success!
2 out of 5 ads in one night take me to a desired page. A “more information” page. A “trackable page”. An advertising, market strategy, mobile justifiable java enabled page.
I get out of the MTR glad from my evening’s successful advertisement consumer enterprise. Right next to my apartment entrance what do I see (I live in Mongkok so this wasn’t entirely unexpected):
At this stage I’m tired of the previous ordeal. I still try to scan it; too far away; go close to it; too far away; change to the camera not the scanner; take a picture; blow it up and… give up. But I think in the back of my head “I’ll just test it when I get home”.
And then it hits me.
Weren’t QR’s developed so advertisers could track and test out which costumers were willing to search for their products online? The ones that would be as interested to buy or at least learn about the product? The ones who would go to the trouble to take their phone out of their pocket, direct it at the ad, locate the QR, open the app, scan the image, wait for the page load and then get to where they (the advertisers) were trying to get them?
Yes… yes they were… but I’m a lazy consumer. I went to my browser, searched for the product name and I got all the information I needed to find me interested or not in the Vaio. I even got 2 pages that had pretty interesting reviews on the product and a great video advert from Japan, something that I didn’t get when I ultimately tested out the Code – it took me to the official page of the product – a page where the most valuable information I got was the price in HK dollars and some of the specs of the product.
Don’t get me wrong. I’m not saying QR Codes are evil or that they should be completely discarded from any and all physical/digital adverts existing in Hong Kong.
In an ideal world I’d just scan an ad (any ad) and the scanner would take me to the same place as a QR code (this exists, of course, but the technology is still in its early stages of “Augmented Reality Development”).
I’m just saying… If you go through the trouble of setting up a Code link, at least give me, the customer, some valuable information, enticing information, attention grabbing information on my mobile device.
Something that makes it worthwhile to go through the trouble of the situation that some customers might be put through while being “guided” by your market strategies.
Confirm that the package where you put your product and your code, don’t have enough gloss to almost make the customer go to a dark alley so they can scan your code (all criticism aside, this code takes you into the Apple Store where you can download a pretty neat app that further augments the experience of eating Skittles and advertising it – pushing it – to your network of Facebook/Twitter friends – by making you a Skittle-faced customer!).
Ohh… and by the way…. When you do put a QR Code on your product, a difficult to find, almost completely impossible to scan Code on it – Make it have fun content behind it.
Like the Skittles thing. But take it further.
I’ll give you an example. Sure… an extreme example, but a fun example nonetheless.
2 Months ago, out of nowhere, the advertising campaign for Branded started appearing in zee interwebs. Branded looks like a weird, weird experience for the movie goer, so they developed a great little advancement to their story &ndas
h; Branded content through QR Code dissemination – 100 QR Codes to be exact, the idea behind it is that the audience by interacting actively in their weird, advertised, universe, they’ll slowly see what the movie might be about (the global distortion of perception, advanced and perpertraited by big Branded companies).
And where can you see them? Their trailers, their posters, their everything!
Give it a try (this is the first trailer of the campaign):
Can’t get any? I’ll help you with one of the pages:
But wait… there’s more, lots more… if you look hard enough, you’ll find them.
It takes time. It’s a pain to stop the videos. It’s frustrating at times but, you’re watching something new. Something that doesn’t appear if you search it online. New content. A new experience. You’re augmenting the experience of watching the trailer for a film. You’re using a QR Code the right way. The although hard and confusing, satisfactory way.
Here’s more (on the second trailer the codes are even harder to scan):
Once again. Stop the video. Can’t get them?
Here are some of them:
Like I said… if you do use QR Codes – Make them fun.
Leave it to the Russians.